Terms of Service

My Theme Park Pal provides an AI-powered web chat concierge service for theme park visitors. By using our service, you agree to the following terms.

What You Get:

• Real-time answers to your theme park questions via browser chat
• AI-powered responses about wait times, dining, and shows
• Real-time information about theme park attractions and entertainment
• Access from any device with a web browser

1. Service Description

My Theme Park Pal is an AI-powered web chat concierge service that provides real-time information about theme park attractions, wait times, dining, and entertainment. The service uses automated technology to respond to user inquiries.

2. Eligibility

You must be at least 18 years old or have parental consent to use this service. By subscribing, you represent that you meet these requirements.

3. Acceptable Use

You agree to use the service only for lawful purposes and in accordance with these terms. You will not:

• Use the service to send spam, harassment, or abusive content
• Attempt to compromise or disrupt the service's functionality
• Share your account access with others without authorization
• Use automated tools to abuse the service (rate limits apply)

4. Information Accuracy

While we strive to provide accurate and up-to-date information, My Theme Park Pal is not affiliated with The Walt Disney Company or any theme park operator. Wait times, show schedules, and other information are provided "as is" without warranty. Always verify critical information with official park resources.

5. Fees and Charges

Premium features may require a subscription fee as described on our pricing page. Subscription fees are non-refundable except as described in our refund policy.

6. Service Availability

We aim to provide reliable service but do not guarantee uninterrupted availability. The service may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control.

7. Limitation of Liability

My Theme Park Pal is provided "as is" without warranties of any kind. We are not liable for any damages arising from use of the service, including missed reservations, incorrect wait times, or service interruptions.

8. Changes to Terms

We may update these terms at any time. Continued use of the service after changes constitutes acceptance of the updated terms. We will notify users of material changes via website announcement.

Information We Collect

• Account Information: Email address used to identify your account
• Message Content: Your questions and our responses are stored to maintain conversation context
• Usage Data: Timestamps, message frequency, and feature usage for service improvement

How We Use Your Information

• Provide personalized responses to your inquiries
• Maintain conversation history for context-aware assistance
• Improve service quality and AI response accuracy
• Prevent abuse and ensure service security
• Send service updates and important notifications

Data Sharing

We do not sell your personal information. We share data only with:

• Google: AI services for generating responses (anonymized where possible)
• Supabase: Database hosting for account and message storage

Data Retention

We retain conversation history for up to 90 days to provide context-aware responses. Account information is retained while your subscription is active and for up to 30 days after cancellation.

Your Rights

• Request a copy of your data
• Request deletion of your account and data
• Update your preferences and settings